HEFCE July 2003/31
Value for money initiative
This report is for information and guidance

The UK Value for Money Steering Group

Catering management in higher education

National Report and Catering Toolchest

This report and the resources in the toolchest are the products of a study of catering services in higher education. The study used the EFQM Excellence Model as a framework to identify the management issues: these are summarised in the National Report, which includes action points for best practice. The Catering Toolchest is available only on the web. It contains a wealth of additional material such as case-studies, benchmarks, checklists and model templates, as well as useful references and a bibliography.