Stakeholder surveys

We commission periodic independent surveys of our communication and relations with our stakeholders. The latest survey (2009) shows a further improvement in favourability, familiarity and overall satisfaction.

2009 survey of non-HEI stakeholders and staff

An independent survey has found that there has been a shift in the way non-HEI stakeholders rate many aspects of their relationship with HEFCE from 'good' to 'very good'. The survey conducted by Ipsos MORI found that external organisations with an interest in higher education recognise an improvement in the quality of HEFCE’s relationships with them since the last survey in 2005.

The report says that HEFCE continues to enjoy a strong reputation among its key stakeholders, which include government departments, higher education agencies, representative bodies and regional organisations. As in 2005, the great majority (82 per cent) say they have a 'very' or 'fairly favourable' impression of HEFCE. Stakeholders are twice as likely to have a 'very favourable' impression of HEFCE in 2009 compared with 2005 and are now significantly more likely to say that they would 'speak highly of HEFCE without being asked'.

In addition, the report identifies areas where HEFCE can improve, highlighting in particular: 'innovation, transparency and flexibility, making stakeholders feel valued' and 'improving the clarity of communications for specific groups'.

We are using the survey results to further improve our relations, operations and services.