You need cookies enabled


You need cookies enabled

Latest: Reporting and investigating concerns about National Student Survey data quality

The UK funding bodies need to make sure that the NSS data is high quality, and that students who complete the survey have not been influenced by their institution to respond in a certain way.

The process for reporting concerns about this, and the actions we may take as a result, is outlined below.

Process for reporting concerns with NSS data

Download the Ensuring_the_integrity_of_NSS_data_update as PDF (383 KB)

The NSS has been capturing final-year undergraduate students' feedback on their course experience since 2005.

Every university in the UK takes part, as do many colleges.

Response rates are consistently high.


‌Outcomes of the survey are published on the Unistats website to help prospective students. The findings are also an invaluable source of intelligence for universities and colleges.

Since 2005, the NSS has helped over two million students make their voices heard about the things that matter to them. These voices have helped to bring about significant and positive change in higher education.

The results are used by senior management teams, academics, students' unions and others to drive improvements in curriculum, teaching and learning quality, learning resources and academic support.

Overall satisfaction levels among students have increased steadily, and satisfaction with assessment and feedback, identified in early surveys as a major concern, has improved markedly.

2016 survey

Students satisfied in 2015 and 2016


The survey is coordinated by HEFCE on behalf of its funders (HEFCW, SFC, DELNI, HEE and NCTL).

The NSS is currently delivered by Ipsos MORI and the results are made available to institutions by Texuna Technolgies. 

Policy Lead HEFCE: Julia Moss

Ipsos MORI:

Texuna Technologies:


Page last updated 9 August 2016