In each of the seven categories covered by the survey, satisfaction has either improved since 2010 or stayed the same. In particular, staff were felt to be doing a good job: 84 per cent of students were satisfied with the quality of teaching on their courses and 77 per cent were satisfied with the academic support they received.
Around 265,000 final-year students responded to the survey this year, from 154 HEIs and 99 FECs from across the UK (Note 1). This represents a response rate of 65 per cent, the highest rate in the seven years that the NSS has been running.
The results of the survey, conducted by Ipsos MORI, provide valuable information for prospective students, and help universities and colleges to further improve the education they provide.
A summary table of results is shown below. More detailed data are available on the Unistats web-site which gives data on all students in the survey.
|Questions||2010 NSS||2011 NSS|
|satisfied||neither satisfied nor dissatisfied||dissatisfied||satisfied||neither satisfied nor dissatisfied||dissatisfied|
|1-4||The teaching on my course||83%||10%||6%||84%||10%||6%|
|5-9||Assessment and feedback||66%||16%||17%||68%||16%||16%|
|13-15||Organisation and management||73%||13%||14%||75%||12%||13%|
This year, for the first time, benchmarks indicating sector comparisons for Question 22 ('Overall, I am satisfied with the quality of the course') are being published. This follows research showing NSS results cannot be reliably compared across institutions, without taking account of the mix of students and subjects. Certain groups of students consistently report lower levels of satisfaction – such as some ethnic groups (although there has been some improvement over time) and older students.
Benchmarks take account of these issues and make for a more reliable and robust comparison between institutions, otherwise the data would show lower results for universities and colleges that happen to have large numbers of particular types of student. Benchmarks are not targets, but simply a more reliable way of comparing institutions’ performance.
The 'raw' results for Question 22, including indicators that show whether institutions have achieved significantly above or below their benchmark, are also being published (Note 5).
HEFCE Chief Executive, Sir Alan Langlands, said:
'These excellent results yet again demonstrate that our universities and colleges provide a high-quality experience for their students. That said, there is no room for complacency. The survey provides vital information to inform students' choices – and with changes in financing of higher education, we can be sure the NSS will only grow in importance. The results also provide crucial information for universities and colleges to help them improve the learning and teaching experiences of their students.'
Professor Janet Beer, chair of the NSS steering group and Vice-Chancellor, Oxford Brookes University, said:
'As the Chair of the steering group which oversees the development of more accessible and better quality information for prospective students and their families, it is very pleasing to have the highest response rates ever from current students, ensuring that the NSS is a really good barometer of their opinion. The continuation of the steady upward trend in satisfaction is testament to the dedication in the sector to the improvement of the student experience.'
Minister for Universities, David Willetts, said:
'This survey shows that student satisfaction is high on average. This is welcome news. No wonder record numbers of young people at home and abroad wish to study at our world-class universities.
'But clearly there are some areas, such as the quality of feedback, where many institutions could do better. Our higher education reforms aim to put students in the driving seat and to deliver a new focus on the quality of the student experience.
'We are committed to ensuring the best possible match between students and institutions. We will improve the information available about different courses, make universities more accountable to their students and promote more diverse provision.'
Liam Burns, National President of the National Union of Students, said:
'The National Student Survey is an important tool for identifying areas of concern amongst students. It is crucial that institutions work in partnership with students to make improvements where they have been shown to be necessary.
'The results show only very slight increases in overall student satisfaction, and at a time of severe funding pressures it is more important than ever that students are involved in shaping their curriculum to ensure progress is made in the future. After years of work by students and students' unions it's good to see some modest improvement in assessment and feedback scores.'