It is important that you read the instructions below before using the online submission form.
Read guidance on the Unsatisfactory Quality Scheme (UQS)
It is not possible to save and return to the online submission form once started, so please have the information listed below to hand before you start to fill in the form. We recommend that you draft the description of the issue and save it locally before you copy the text into the online form.
- contact information
- dates of study or employment
- details of any other organisations contacted regarding this issue and the outcome of that contact
- description of the issue being raised, including reference to the following points:
- What is the issue?
- When did the issue occur?
- Who has been affected?
- How have they been affected?
- How has the issue been raised with the provider and what was the outcome?
- What action (if any) has been taken by the provider to remedy the issue?
The UQS is an evidence-based process and supporting evidence to substantiate the issues raised must be provided. This should include correspondence with the provider and the letter of completion of procedures from the provider (where applicable).
The online form will ask you to upload supporting evidence. If it is not possible to upload the evidence, it can be sent by email or post. We will not be able to process an enquiry until supporting evidence has been provided.
Accepted file formats
HEFCE can accept the following file formats:
- Word, Open Office Document
- Excel, Open Office Spreadsheet
- PDF, Text
- Images embedded into Word or PDF.
Legal proceedings or previous QAA investigations
HEFCE is unable to accept submissions about issues which are subject to legal proceedings or matters which have previously been investigated under the QAA Concerns process.
Please note that all information and evidence submitted to the UQS team will be used and stored in accordance with our privacy notice.
For any enquiries, or to raise an issue in an alternative format, please contact a member of the UQS team on 0117 931 7381 or email UQS@hefce.ac.uk.