You need cookies enabled

HEFCE closed at the end of March 2018. The information on this website is historical and is no longer maintained.

Many of HEFCE's functions will be continued by the Office for Students, the new regulator of higher education in England, and Research England, the new council within UK Research and Innovation.

The HEFCE domain - - will continue to function until September 2018. At this point we will close the site entirely and all its information will only be available from the National Web Archive.


You need cookies enabled

It is important that you read the instructions below before using the online submission form.

To find out more about the purpose and scope of the scheme, please use our online tool or visit our introductory page.

Submission instructions

It is not possible to save and return to the online submission form once started, so please have the information listed below to hand before you start to fill in the form. We recommend that you draft the description of the issue and save it locally before you copy the text into the online form.

  • contact information
  • dates of study or employment 
  • details of any other organisations contacted regarding this issue and the outcome of that contact
  • description of the issue being raised, including reference to the following points:
    • What is the issue?
    • When did the issue occur?
    • Who has been affected?
    • How have they been affected?
    • How has the issue been raised with the provider and what was the outcome?
    • What action (if any) has been taken by the provider to remedy the issue?

Supporting evidence

The UQS is an evidence-based process and supporting evidence to substantiate the issues raised must be provided. This should include correspondence with the provider and the letter of completion of procedures from the provider (where applicable).

The online form will ask you to upload supporting evidence. If it is not possible to upload the evidence, it can be sent by email or post. We will not be able to process an enquiry until supporting evidence has been provided.

Accepted file formats

HEFCE can accept the following file formats:

  • Word, Open Office Document
  • Excel, Open Office Spreadsheet
  • PDF, Text
  • Images embedded into Word or PDF.

Legal proceedings or previous QAA investigations

HEFCE is unable to accept submissions about issues which are subject to legal proceedings or matters which have previously been investigated under the QAA Concerns process.

Privacy notice

Please note that all information and evidence submitted to the UQS team will be used and stored in accordance with our privacy notice.

Contact us

For any enquiries, or to raise an issue in an alternative format, please contact a member of the UQS team on 0117 931 7381 or email

Page last updated 8 September 2017