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Out of hours IT user support for students and staff
Category : Computing
Feasibility study reference : FS6
Lead institution : Northumbria University on behalf of NorMAN
Scope of the feasibility study
To produce a business case and financial model for the accelerated expansion of an existing shared service providing out of hours IT user support to additional HE institutions.
Total funding : £41,000
Submission of outcome report : August 2008
Download the Pilot project outcome report (Adobe PDF 515K) as PDF (514 KB)
Download the Outcome report (Adobe PDF 1.17Mb) as PDF (1,818 KB)
Contacts
| Main contact | HEFCE lead contact | |
|---|---|---|
| Name | Trevor Cornwell, Assistant Director, IT Services | Tim Marshall, Chief Executive |
| Institution | Northumbria University | JANET(UK) |
| Address | Ellison Building NEWCASTLE UPON TYNE NE1 8ST |
Lumen House, Library Avenue Harwell Science and Innovation Campus DIDCOT OX11 0SG |
| Tel | 0191 227 4168 | 01235 822312 |
| trevor.cornwell@northumbria.ac.uk | Tim.Marshall@ja.net |
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