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Cost efficiency analysis of central administrative services

Project reference : GMP-107

Lead institution : Aston University

Using leading-edge methods of financial/business modelling (Stochastic Frontier Analysis and Data Envelopment Analysis), this project will assess comparative efficiency and productivity of administrative services, measuring both costs and quality of service delivery. With hundreds of millions of pounds spent each year on administrative services, even a small percentage improvement in efficiency and quality will generate a sizeable benefit for the sector.

Total funding : £188,082

Main contact

Name Professor Emmanuel Thanassoulis
Institution Aston University
Address Aston Triangle
BIRMINGHAM
B4 7ET
Tel 0121 359 3611 extension 4422
E-mail e.thanassoulis@aston.ac.uk

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