NVQ customer service training programme for staff

Project reference : LGMF-036

Lead institution : University of Chester

The project, which was completed in 2007, involved:

• training of operational staff with a purchasing role in HEIs
• use of customer service NVQs 
• the development of interactive tools on CDs.

Institutional purchasing officers were trained as in-house NVQ assessors and/or trainers and NVQ 'e-portfolios' were developed.

Total funding : £62,083